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Restoration Hardware (NYSE: RH) | Company Profile, History, Competitors


Restoration Hardware (NYSE: RH) is a luxury home furnishing retailer in the United States. As of 2017, RH has 83 stores in the United States. It was founded in 1980 and headquartered in Tracy, CA.

RH was founded 1980 by Stephen Gordon >it opened its first store in Eureka, CA. In 2008, the company was acquired by private equity firms Catterton Partners and Tower Three Partners. It went public in 2012. RH sells luxury furniture through its online catalog and retail stores known as Galleries. In 2016, RH introduced a membership program.

Business Overview

RH operates in two main segments:
  • Stores (56% of 2018 Revenues): Sells through its retail stores known as Galleries and outlet stores
  • Direct (44% of 2017 Revenues): Sells through mailing catalogs and online platform

Stores Segment

RH sells its products through its retail Galleries located in upscale malls. The products are displayed in full rooms. The typical store size ranges from 25,000-60,000 square feet.

RH also sells through its outlet stores located in large outlet malls.

Direct Segment

RH sells on its various online websites, which has the full product assortment not available in stores.

RH also sells through its catalogs known as Source Books.

RH Membership Program

In 2016, RH introduced the RH Membership Program. it allows members to get 25% off full-priced items and 20% off sale items for an annual monthly fee of $100.

Suppliers and Logistics

RH primarily sources their products from Asia.RH operates three distribution centers in the United States.


It was founded in 1980 by Stephen Gordon with the first location was in Eureka, CA. In 1988, it opened the second location in Corte Madera, CA and introduced furniture. In 1998, the company went public.

In 2001, the company faced financial struggles and raised equity from Capital Group, Fidelity and Baron Asset Management. In 2008, the company was acquired by private equity firms Catterton Partners and Tower Three Partners.

In 2012, the company went public again.


RH's main home furnishings competitors are Room & Board, Arhaus Furniture, Design Within Reach, Ashley Furniture and IKEA.


Gary G. Friedman (CEO): Gary Friedman serves as CEO since 2001. Prior, he served in various roles at Williams-Sonoma, including COO, CMO and President of Retail Stores.

Karen Boone (CFO): Karen Boone serves as CFO since 2012. Prior, she was an Audit Partner at Deloitte & Touche LLP.


 $ USD mm FY1/31
 2013    2014 2015 2016 2017 2018
 Revenues $1,193 
 Gross Profit $440 
 Operating Profit ($69)
 Net Income($13)$18 

Restoration Hardware
  Ticker     NYSE: RH
  Industry Retail
  Founded 1980
  Headquarters Tracy, CA
  Locations 83
$2.4bn (2017)
  Employees 5,200 (2017)